f.a.q

Just go ahead and create your membership account. We take note of your membership once you create your account with us

Order delays can occur for a variety of reasons. In the event your order has not shipped promptly, please understand we are doing our best to adjust our course to keep up with the ever-growing demand for popular items. We send order update emails in real-time as inventory and procedures allow.

Though issues with orders are not common, they do happen. We're here to help when things don't quite go as planned.

If your order was missing an item, or an item from your order is missing parts, it may have been split into multiple shipments.
If you were sent the wrong item, we've got your back. You can return by mail for a refund or replacement until 30 days after the order was delivered.
If your order was damaged, you can request for a replacement or refund in the worst cases.
If the tracking information for your order shows delivery confirmation and you’re unable to find your package, review how to proceed in the event your package was delivered but not received. Contact us here support@neuroleak.com

To make sure you get your items as soon as possible, we start processing right away. If you need to change anything on your order you can attempt to cancel your order while it's in a Processing status and place a new order, but once it moves to Shipped, the order can't be canceled. Our Customer Care agents cannot change an order once it's been placed.
You may request to cancel by contacting Customer Care. support@neuroleak.com

You can track your order from your shipping confirmation email.  We send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.

If you bought an item sold and shipped by Neuroleak, you can return or replace it by mail within 30 days of receiving the order unless otherwise noted in our Return Policy.

If you return your item to Neuroleak return address by mail, you should see the money appear on your original payment method within five business days (depending on your financial institution).

If your account login credential is not working, try changing your password. Our Engineers are always there to help with technical issues. Contact us for help at support@neuroleak.com. If you have other questions related to our products and services you can contact us at info@neuroleak.com